Have been with First Direct over 20 years now and am seriously concerned at how poor their customer service has become. Problem after problem with them and seriously considering changing to another bank after being their biggest fan for years. Cannot recommend them at all any more and their wait times are awful. Why are they still working from home? I was cut off after going through security due to the agents poor phone reception - hardly professional and that was after waiting for 20 minutes.
4 years ago
first direct has a
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