I have been with First Direct for over 30 years and because of their appalling customer service over the past 3 years and particularly recently I have decided to transfer my money to another bank. I have recently been charged twice for one purchase I made which was over £2,500, hence over £5,000 has been charged to my account by First Direct and First Direct Customer Service tell me there is nothing they can do about it. The company I bought the item from, Apple, categorically stated that they have only charged me once and having advised First Direct of that fact 4 days ago the charge is still sitting on my account. I was promised a call back 4 days ago and to date nothing has transpired. The Customer Service agent today continually interrupted me.