I had to call First Direct Customer Service on Thursday evening and I was shocked at their poor customer service, as I rarely call them due to their app. The customer service has gone downhill, what a shame. I waited ages for someone to answer and when she answered she couldn’t help me with a simple request to pay someone I have paid previously. What’s’ happens or changed at 1st Direct? I always said you had the best customer service, but not anymore?
4 years ago
first direct has a
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