After wasting nearly two hours over this last week trying to call First Direct, I finally got through late last night. I was on the phone for fifty minutes, being transferred to a number of different people with long sessions 'on hold' in between. Eventually I was told they could not resolve my problem and I would have to ring again tomorrow. I objected , pointing out that it was impossible for me to contact them as they never answered the phone, and that therefore they should ring me. I was then informed that a call back would take four weeks . What is going in here?