What has happened to First Direct service? I've been banking with them for well over ten years and service has been great. Contact number clearly visible on their website and always got through to a super helpful (normally Scottish) lady or gentleman.
Now the number isn't as obvious, and the service has been outsourced to non-English speakers. Shocking service, especially as this was a suspected fraud so I was really stressed. And this was the fraudline!
Bad decline in service and I'll be looking elsewhere.
2 years ago
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