I’ve been with first direct over 20 years and I’m totally fed up. Half the payments I make are stopped for fraud checks, with no good reason. I even made one on the phone, fully verified and validated, and again it’s stopped for fraud. This adds 12-24 hours delay, and means a painful 15 minute phone call with an Indian call centre. They don’t do any research or use any intelligence at all, it’s exhausting. This has gone on for so long I see no other solution than to move to a more modern bank.
1 month ago
first direct has a
1.4
average rating
from
123
reviews
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