The security protocols are Draconian. We tried to withdraw a large amount from my Mom's savings. We spoke to them at length on the phone to organise taking the money out.
When we got to HSBC they asked what we wanted the money for which we told them. Nearly half hour later we were told First Direct wouldn't allow the withdrawal.
What we spend our money on is our business. We shouldn't have to jump through hoops and such inconvenience to withdraw OUR money. It is not any of your business what we want to use it for.
9 months ago
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