Alas, the demise of good customer service...I have used First Direct for over 25 years, I used to feel that their excellent customer service was the best, with friendly, knowledgable, approachable and caring staff...Unfortunately, this is no longer the case - for the past few months First Direct’s customer service has been replaced by rude staff with an ‘Attitude’ of couldn’t care less. I am sad to say I am now seriously considering moving to a new bank.
5 months ago

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Alice, Customer Support

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