Anonymous
As a self-employed business owner with two shops, both profitable but affected by the Coronavirus I spent 4 hours on the phone to them yesterday, the first two hours I was told because they were very busy, in fact the customer adviser put me through to a phone in an office no one was located in. I spent the next 2 hours speaking to a lovely young lady but her hands were tied and because i did not fit their criteria they were not even willing to offer me a temporary loan till the Government pays me a self-employment grant in June. Shame on you First Direct, you have left my family penniless because of your greedy policies. I have been a loyal customer since 1996 and during that time have taken out several loans and paid them all back, I have a very good credit report with no missed payments, no CCJ's and no previous bankruptcies, shame on you First Direct you are a disgrace.
4 months ago

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Alice, Customer Support

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