My Father died last year and I am selling his flat which is managed by First Port (previously Chamonix Estates). I have been waiting over 8 weeks to pay for a management pack. Emailed numerous times. Phone calls...promised a call back and nothing. I'm about to lose my cash buyer and First Port don't care. The flats have wooden balconies so have failed the external wall cladding survey so no mortgage company will lend on them. So a cash buyer is very valuable! Waited over 65 mins to speak to someone this morning again after being promised a call back last week. She couldn't help! Couldn't find the property...kept asking for a reference number (I wish I had one...that would mean someone had taken some action!) I've just got off the phone and cried.... This on top of losing my Dad is dreadful. & no doubt they'll be chasing the o/s management fees now I have probate!