I could cry!!! There are no direct numbers for ANYONE just one person taking calls and raising "tickets" for enquiries. I have missed the completion dates on the sale of my house because of this terrible company and no matter how many "tickets" are raised or emails sent they still have not responded. We did managed to get an answer once but they then failed to attach the documents needed!!! There are no internal processes for quality assurance, no timeframes for when customers are answered and the fact you cannot speak to any management is appalling. The funniest thing is that they are more than capable of sending me a bill for next year but not capable of anything else. Beyond disgusted