Currently living in Porterbrook 2, Sheffield which is managed by this company. Will be leaving in a few months in big part because of them. It is absolutely impossible to get anything fixed or get in touch with anyone who manages this building. A water leak has been destroying walls on the top floor for weeks and no action has been taken which is hardly surprising when the ceiling of the first floor hallways have been collapsed in with water damage since last year. The lift breaks constantly and there is zero airflow through the building so you're climbing 10 sets of stairs easily reaching 35 degrees in temperature on a warm day. If you need to access your electric meter, just forget about it. There is no one who officially checks the meters even though your letting agent will tell you there is. The fire alarm used to go off for 24 hours at a time as it was faulty (cutting off all hot water and heating to the building) and was not fixed until the council got involved and a warning was issued by the local fire department. But no amount of tenants calling FirstPort was enough for them to fix it, even after a year had passed with the alarm blaring for 24 hours+ once every couple of weeks. I feel like living here has been a psychological experiment because of the things FirstPort will put you through that in any other building would be important matters sorted the same day or at least within a few days. FirstPort make their money by pocketing whats left of the allowance for repairs at the end of the year and they are happy to pocket every single penny of that instead of doing literally a single thing. Do not rent in a building managed by this company unless your option is homelessness and under no circumstances purchase a property being managed by this company. From what I've heard its next to impossible to get it sold when you realise what you've done and want to leave as FirstPort won't give you any paperwork you need to get that done. Absolutely criminal company, will most definitely go under with lawsuits within the next 10 years