If I could give a 0 I would. Unfortunately I am still going through the ordeal with FirstPort. I am or was in the process of selling my flat and needed the management to complete the sale. Could I, my solicitor or Riverside get through to FirstPort. We requested the pack in June and it's now nearly October. The buyer is looking to pull out now and I'm thousands of pounds down due to increase mortgage and bills (and paying for 2 places). I have told FirstPort I am unable to afford Childcare while they are holding things up. Firstport do not realise behind their computer screens there's people struggling, Financially and mentally. This has caused me so much anxiety and stress. I have no idea how to get out of this blackhole now.