My ongoing struggle with a persistent leak in my property, dating back to October 2023, has brought to light the disappointing service standards of FirstPort Property Management. The initial reporting of the issue was met with a sluggish response, and it wasn't until my persistent involvement that they dispatched various individuals to address the problem. In December, a temporary repair was attempted, but regrettably, it proved to be ineffective, leaving me with a persistent leak. What amplifies the frustration is the evident lack of responsiveness, empathy, and care exhibited by FirstPort throughout this ordeal. Despite their promptness in demanding exorbitant service charge payments, they have displayed an alarming inability to address and resolve issues impacting my property. The overall level of service from FirstPort has been deeply disappointing, showcasing both incompetence and a concerning lack of ethics. Witnessing a property management company prioritise financial demands over the well-being of its clients is disheartening. This experience has left me profoundly dissatisfied with their conduct, raising serious questions about their professionalism and dedication to promptly and effectively resolving issues. The unnecessary difficulty in obtaining assistance has turned every rainfall into an anxiety-inducing event, making me question why such a basic need—having a secure and leak-free home—has become an arduous battle. No one should be subjected to this level of distress and neglect. I am thinking of starting a group- ‘Surviving FirstPort’ when this ordeal is finally over! ☹