These people are Legal criminals! We have lives in our home for over 7 years the service charge has gone from £360 pound for the year to nearly £600 they make the rules up as they go along. after sending me 2 statements for how much the 6 monthly cost was on the day of payment they removed and added another 24 pound for extra charges. I emailed the property manager and complained, and he offered a breakdown of service charge I explained this was unfair after sending 2 statements out in the last 2 weeks for these to change on the day of payment! I received nothing back! I do not know legally how companies are allowed to trade there services and act like god! as they make the rules up and we have to follow. Scott Nottingham