Dreadful company, I have a property manager that lies, they don't reply to emails or reply to their own complaints procedure, one of their scams is to not to send out the second half year bill, instead sending out a reminder 5 weeks late then sending a £85 admin charge for late payment, if you then refuse to pay you get another admin charge followed by solicitor fees, the sooner this new government overhaul the leasehold / freehold laws and force the transfer of the freehold to the leaseholders who can then end the contract with bad management companies like Firstport, otherwise there's no hope of fixing the housing issues in this country.