MOT cancelled the day before at 2:30. They told me that the garages couldn't do it, upon further questioning they explained that their system let's you book a collect and deliver mot even if the garages around you don't offer it. Then they just ring you (the day before) and cancel it. They don't offer an alternatives and just tell you to complain if you have a problem, no compensation at all. Really poor customer service and terrible system. This whole identical process also happened to my wife about 3 months before, she managed to get an mot out of them eventually but had to be very flexible about days and times, we thought it was just a one off so I booked in with them but apparently not! Do not use this service if you have a garage near, just go direct!