Name: Fixter
Rating: 1.15

“Customer service is awful, don’t waste your time”

Posted 1 day ago

“Very bad customer service car was wrongly assessed And taken to another garage without my consent. Recovery team damage the vehicle and now Fixter Is not taking responsibility. Will chase legal action”

Helpful Report

Posted 1 week ago

“Do not recommend at all. It was quoted 167 to replace brake pads and an MOT and disc on the website, but upon confirmation, the price doubled and the garage said they can't do the price that Fixter quoted. Where's the communication? why was it quoted, what was it based on? and when my car failed my MOT the list to fix it cause above 2 grand. Unbelievable. Never use again.”

Helpful Report

Posted 1 month ago

“I was promised the car would be serviced and passed for an MOT by the end of the day. I approved the work to be done, but they contacted me to say it wouldn't be ready until the end of the NEXT day because the "supplier had delivered the wrong part." So I called Fixter and was told that someone would contact the garage and ring me straight back. An hour later no one had called back so I called again, and was told there was nothing that could be done. Eventually I was told the car would be returned by 1.30 the next day and someone would call the next morning to confirm this. But no one called. So I rang and was told someone would call me straight back. But no one did. You may see a pattern here. At no point was there any sense that anyone cared and the people I spoke to seemed to take joy in the inconvenience this was causing. I feel it's a duty to warn people to never use this appalling company.”

Helpful Report

Posted 1 month ago

“! Absolute fraudsters! Avoid at all costs!! I booked my car in for an MOT and as part of the booking process my card details were taken for pre-authorisation. On the day of the MOT, I had a quote sent through via email, this detailed the work that was required. The vehicle had failed the MOT as the front tyres were not road worthy. I received a quote detailing the cost of two new tyres (mandatory) and replacement of brake discs and pads (recommended) . I called the mechanic and requested Bridgestone tyres. He said he would check the price. I called him back and he confirmed that the price of the Bridgestone tyres were the same price as the price that I had been quoted. I accepted the quote. Imagine my surprise when I received a receipt to say that my card had been charged £120 more than what I had authorised! I spoke to the mechanic, who said that it was a Fixter problem. The work was completed on the 19th September 2024 and I have contacted Fixter on 4 separate occasions to try and get the £120 refunded. Each time they respond to say that they are sorry, they are looking into the case and that they will respond by this date. However, they do not respond by the date that they have set. They have left me no option but to post a negative review, to warn other people about their illegal practices. As an aside, I have since had a friend contact the garage for a quote for the work that I had done, they have been told that the work would be £200 less than the price that I paid. Fixter are rip off merchants, avoid at all costs!!!”

Helpful Report

Posted 1 month ago

“Take caution not to fall for these cunning con artists! They entice you with deceptive claims of excellent account performance, but when you want to withdraw your money, they slap you with unanticipated costs, leaving you with nothing. Thank goodness, Mrs. Charlotte and her remarkable team helped me get my money back. Make the necessary steps to safeguard yourself against these con artists' plans so that you don't allow them destroy your financial future. You can contact her via Email: Charlotte_Scotte_24_@_gmail._com WhatsApp: +1=(254)=426=8392”

Helpful Report

Posted 2 months ago

“Take caution not to fall for these cunning con artists! They entice you with deceptive claims of excellent account performance, but when you want to withdraw your money, they slap you with unanticipated costs, leaving you with nothing. Thank goodness, Mrs. Charlotte and her remarkable team helped me get my money back. Make the necessary steps to safeguard yourself against these con artists' plans so that you don't allow them destroy your financial future. You can contact her via Email: Charlotte_Scotte_24_@_gmail._com WhatsApp: +1=(254)=426=8392”

Helpful Report

Posted 3 months ago

“Horrific experience and service. Driver who collected my car crashed it on the way to the garage. They charged me the most expensive tyre for the pleasure, without giving me the option of choosing a cheaper tyre. Kept my car for 2 days, offered no compensation. Wasn't able to work for 2 days because of it and lost out on lots of money. Every time I called, I was told I would receive a call back - I never did. Had to keep calling complaints department as they continuously fobbed me off. First time using this company and couldn't possibly recommend them any less, will never be using them again.”

Helpful Report

Posted 3 months ago

“If I could leave a Zero star I would. Went in for a radiator change for £260 .. ended up costing me over £1000 and took nearly two weeks to fix. Then , even after I specifically told them I had paid by Klarna they still insisted I pay via their invoicing system but it will still be paid by Klarna, they then take the full amount out of my bank. After complaining and wanting a refund as I can’t afford it in one go they , hence why I chose Klarna when they kept adding issues to my car and costs kept rising, they said they would investigate and call me back and could I send them a screen shot of my Klarna . They then cancelled my Klarna payments and never called me back. Do not use. They have ruined my holiday as now I’m short of money and the car also came back with a damaged exhaust”

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Posted 4 months ago

“This review is in 2 parts; Good: - The site is easy to use - Communication through the site was good - The guy who picked up and dropped off the car was courteous. Bad: - Even though the allocated garage carrying out the repair had good reviews when the work was done they came back with a whole lot of recommended work they tried to upsell even though the car had been serviced the week before - They hadn't read the notes about what was required - A core part of the procedure was excluded and then they tried to charge on top, total thieves - Car was left dirty with things lying about After contacting Fixter, they took two days to reply with some made-up excuses. In summary, Fixter is a good idea with very poor delivery and no quality control, I would never use them again, the exact opposite experience of what I was expecting”

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Posted 5 months ago

“Organised with Fixter to have my cam belt replaced. Passed over bank details and thought I was sorted. Took my car to the intended garage only to be told that the price quoted by Fixter wasn't possible and quoted double the price. In the mechanics defence he emailed them yesterday to tell them it wasn't possible but neither he normally I received a response. I doubt I will be using Fixter again.”

Helpful Report

Posted 5 months ago

“Predatory prices that prey on those who are ignorant about cars. I booked a full service with a local garage via Fixter. The price was competitive and the garage had a reasonable reputation on google. About 2 hours after dropping of my car I received an email informing me that more work was 'required' on my car, specifically that I needed an Engine Flush, Fuel Treatment and Brake fluid flush & replacement. They told me that that these would be necessary to stop my car from failing its next MOT. Each item was priced at around £60, so with the information that this was important work and the cost associated with it I assumed there would be another few hours of work that could only be done by a mechanic. But when I confirmed this work, I got an email not 8 minutes later that the work was completed. I picked my car up, very confused as to how I was charged £190 for TEN minutes work. That was because I was taken for a ride by Fixters huge mark ups. For example engine flush fluid is £5 at Halfords, its just a chemical added to the engine as part of an oil change. Fuel Treatment is also £5, you just pour it into the fuel tank. Both of these were charged at £65 with no labour attached. Engines being flushed is not even tested on an MOT, so this was a lie. When I called to complain with Fixter I was told I would get a call back from the person who deals with knowing about cars, but I've yet to hear from him despite many calls and emails to try and get in contact. They clearly have no interest in dealing with customers once the money has been taken. In the end I was charged £360, I estimate I would have been charged around £200-£230 if I had just cut out the middle man. The garage refused to tell me how much it would have been because they have been shouted at before by Fixter for doing so. Do Fixter dont even treat the people doing all the acutal work very well. I booked with Fixter for convienance, and to try and avoid being scammed by a garage. But all it did was leave me with a stressful weekend trying to work out if the work had been done correctly in such a short time, and finding out I've been scammed by Fixter instead. I made a £160 mistake so you don't have too, avoid at all costs.”

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Posted 5 months ago

“I do not believe i can get back my money from this scammers until i found a website (MADACOVI. CO) that is fighting against any act of fraud activities,Madacovi. co helped me to recovered money from this scammers after they ran away with my money for the past seven month they held my $26,000 hard earn money with them. I was able to provide evidence and submit my complaints to many reviews website until i saw a positive reviews about MADACOVI. CO which enable me to me hired them.”

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Posted 5 months ago

“Where do I start its so long ago. Fixter diagnosed the problem on the 5th January Which I approved. Then on the 8th I approved more extra work and was told that the repaired vehicle would be returned on the 10th, 11, 12 and 16th! Then after the car was supposed to have been fixed another bill on the 16th repaired vehicle would be returned on the 19th, 22, 26, 27, 31 and 1st,2nd and 6th February. Then on 5th February another Bill this time the repaired vehicle would be returned on the 16th, 21st, 23, 27, 29, March 5th and 11th At this point I asked for confirmation that there would be no extra costs I got a email confirming this. Still no car. I have billed them for the value of the car and have a CCJ which they have not paid. They do not communicate at all There latest thing is £10,891.67 for a refurbished engine.!!!”

Helpful Report

Posted 5 months ago

“Appalling charged me for additional parts and fluid which are all included with a clutch kit and part of the job they quoted me for.. Car came back with engine light on air filter housing broken and maf sensor disconnected and stinking of cigarette smoke..”

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Posted 6 months ago

“Not a good experience! I booked my car in for an MOT and service. There were some advisory findings from the MOT which I gave the go ahead and paid for (you need to pay before they proceed). The car was delivered back ok but no physical MOT cert. I waited a few days for it to be uploaded to the gov.uk website but this didn’t happen. I rang Fixter about this and the car now needs to be picked up again to do the MOT all over again. I think the garage probably messed up but the customer is the ultimate loser. Poor!”

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Posted 6 months ago

“I wish I read this review website before booking Fixter. My car is making a knocking sound and shudders/ vibrates when breaking at high and low speeds. My car had diagnostic check and nsf wheel bearing replaced at a cost of £287. A further advisory work of £482. Taking the total amount of work to over £700. I just said look just concentrate on wheel bearing nsf. Got the car back driving worse than before. The car pulls to the left when driving! Took it to ATS they did a visual check, told me that the passenger wheel has play on it. Rang Fixter support team still waiting for them to rebook the car in at the garage to fix the play on the wheel. I do not want to drive my car at the moment does not feel safe! NO RESPONSE FROM FIXTER.”

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Posted 8 months ago

“Please avoid at all cost. They do not honour the contract that you sign up to. They do not follow their own T&Cs They lie through their teeth. Absolute con artists.”

Helpful Report

Posted 9 months ago

“AVOID - SCAMMERS They collected my car for an MOT service, and sent back a list of £800-worth of recommended 'fixes'. I was stressed and concerned about the amount of money this would cost, and was a little skeptical as I had never used Fixter before. I called the local guy from home that my family uses (and that I used to use before moving to London), and he told me a number of things on the list were not even plausible with the model of car I had, and that I should take my car into him. I did take my car to him, and after checking the list of fixes they suggested, he said it was absolute rubbish and they were clearly taking advantage. They had also missed a couple of crucial fixes my car did need. Absolute scammers, waste of time and money. Whatever response they write to this comment, ignore it”

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Posted 9 months ago

“Have used fixter about 4 times now, until today everything has been fine,car went for mot and at 4.30 got an email saying was waiting for driver to return it.I had an urgent appointment at 6.30 unfortunately was unable to attend because still haven’t got cat back, havent had no notification that car wouldn’t be back.7pm and still havent got car back, makes me feel I should use someone different next time”

Helpful Report

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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