Fixter Reviews

1.2 Rating 52 Reviews
4 %
of reviewers recommend Fixter
1.2
Based on 52 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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Fixter 1 star review on 26th October 2022
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Fixter 1 star review on 26th October 2022
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Fixter 1 star review on 9th August 2022
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Fixter 1 star review on 9th August 2022
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Fixter 1 star review on 9th August 2022
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Fixter 1 star review on 9th August 2022
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Fixter 1 star review on 9th August 2022
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1
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Anonymous  // 01/01/2019
I would definitely recommend Fixter. My second time using Fixter, I booked my car for diagnostic and repairs..Fixter were upfront about all costs and kept me updated with phone calls and emails. I work from home so it’s so good that I didn’t have to book the day off to get repairs done. Fixter is a big blessing. Collection was scheduled for 9am, the guy came on time. My car couldn’t be completed on the day but they made me aware of this well in advance. Minor hiccups but Fixter sorted it out ASAP, they offered me £20 credits to use for my booking to reduce the cost. My car came back earlier than expected and it runs perfectly. Thank you.
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Posted 1 year ago
Misguided I wish i could write something good about my experience but checking upon some review i thought to have live chat before i make booking for my car repair. I was booked in for today collection and repair of my car i agreed on the price given by the agent given to me and today no one turn up so i called to find out and agent informed me on the call the job has been cancelled because the price for the is too low. i do appreciate the agent called me twice and only apologised for not helping me out in this situation. So it's just my experience with the company. I can only share this to public and make them aware to avoid these kind of situations. Do not waste your time contact yourself with garages direct avoid fake quotations and get the real work done on real places. I have learnt my lesson hope no one should face this. Thanks
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Posted 1 year ago
Realised my MOT was due at short notice and Fixter appeared on my Google search. I was really pleased to get a booking confirmed, or so I thought, for the day after my expiry date. I hadn't heard back so the next day I contacted Fixter to ask which garage would be doing it, so I could check their credentials only to find out there were none available on Friday 23rd September but I could be booked in on 4th October! A complete waste of time... getting a slot booked means nothing and wastes time looking for a legitimate appointment.
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Posted 1 year ago
I booked an MOT with them, they moved one time commenting there was an issue with the Garage. They moved the second appointment arbitrarily again, with no consideration of when my MOT was going to be due. I have wasted time that I could've used booking with a better garage than this awful service. DO NOT USE FIXTER!
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Posted 1 year ago
Do not use them as they cannot deliver the service they promise. I booked my car for an MOT and a full service, they confirmed they were collecting and delivering the same day unless extra works were required. I asked for some time off at work to be at the collection point the time agreed. They contacted me only a day before the collection date to postpone the service for the following day, same time of collection. The night before the collection they changed the time from 8.30-10.30 to 9.30-11.00. I had no option so had to call work to advise the change. Nobody turned up. At 11.00 I called the customer service center and they advised they couldn't get hold of the garage so they may be on their way to pick my car up. I said I could await for another hour but no longer. After an hour nobody turned up so I called the customer service again and same answer. I decided then to cancel the whole booking and look for an alternative. Fixter cannot guarantee any type of service and they do mostly depend on the garage so it's a complete joke. They work as an intermediate party for a service they cannot fulfill. Go direct to a garage and avoid Fixter. Waster of time.
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Posted 1 year ago
They didn’t return my car on the agreed day neither inform me that
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Posted 1 year ago
Horrendous service. They took my car for service and mot and it was returned damaged. The driver agreed that it was not there before and called the office. I then spoke to them and was told that yes the driver had agreed with me and to send a couple images for the paperwork. I was told not to worry it’ll be sorted in 24 to 48 hours. 5 days later I did not hear back and contacted them. They promised call back and email responses 5 separate times and they didn’t I had to contact them. The feedback I gave via a feedback email was ignored and so was email and letter to the CEO. They offered for the garage to polish out mark but then suddenly decided to no longer acknowledge the scratch. I said no I want it to go to the dealer but they’ve refused. Today I went through their email thread again today but noticed that my previous email with images had been edited it the thread. I just want a full refund these people are morally bankrupt and unprofessional don’t use them. Look at the original email thread v the one they have clearly edited with different images and they are circled. Check the dates and times I’m not lying. I just want a full refund and never have anything to do with these people again. The CEO did nothing. He ignored email to him and letter as well as the fact he was cc’d into all these emails. I now have to pay for scratch and mark to my car to be sorted. If I was a man I wonder if different outcome.
Fixter 1 star review on 9th August 2022 Fixter 1 star review on 9th August 2022 Fixter 1 star review on 9th August 2022 Fixter 1 star review on 9th August 2022 Fixter 1 star review on 9th August 2022 Fixter 1 star review on 9th August 2022
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Posted 1 year ago
Impossible to give it any higher. Was desperate for a quote. These guys told me they’ll get back to me within 3 hour - that was over 24 hours ago. Their phone service, you just get the ringing and eventually they hang up. I’ve seen the terrible reviews of some commenters, but wanted to give them the benefit of the doubt. Update: after putting this up, funny enough, they decided I was worthy of a reply. The most ridiculous thing of this whole issue was that they sent me an email address to send to them and they’d get back to be. It was the same as the one they sent me when they told me my quote was “being processed”, yet I Wasted 1.5 days replying to their requests for information that was literally written below and that they already had. First email, they wanted my car fault. When they eventually replied, they wanted my phone number. It was a calamity. The worse part, and the final time I’ll entertain these 🤡s again, was when they actually called and told me they’d call me back with a garage. Guess what, didn’t bother 😂😂 Fixter, please don’t waste any of our time in trying to reach out. You’ve had the chance and I’ve found a mechanic to do it. This post will remain, because people out there need to know that you are not reliable. You will let them down. People need their cars and the deserve to know.
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Posted 1 year ago
Impossible to give it any higher. Was desperate for a quote. These guys told me they’ll get back to me within 3 hour - that was over 24 hours ago. Their phone service, you just get the ringing and eventually they hang up. I’ve seen the terrible reviews of some commenters, but wanted to give them the benefit of the doubt. After putting reviews up, which I did to inform others, funny enough, they decided I was worthy of a reply. The most ridiculous thing of this whole issue was that they sent me an email address to send to them and they’d get back to be. It was the same as the one they sent me when they told me my quote was “being processed”, yet I Wasted 1.5 days replying to their requests for information that was literally written below and that they already had. First email, they wanted my car fault. When they eventually replied, they wanted my phone number. It was a calamity. The worse part, and the final time I’ll entertain these 🤡s again, was when they actually called and told me they’d call me back with a garage. Guess what, didn’t bother 😂😂 Fixter, please don’t waste any of our time in trying to reach out. You’ve had the chance and I’ve found a mechanic to do it. This post will remain, because people out there need to know that you are not reliable. You will let them down. People need their cars and the deserve to know.
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Posted 1 year ago
Car booked in to have a new radiator fitted by Trade Tyres and Car Service in Alton. Car was due to be collected today between 8.30am and 10am. Day taken off work. No collection by 12pm so phoned Fixter. 9 minutes waiting and eventually spoke to someone who said they would phone the garage. No joy. Fixter said they would phone me back with an update. Still waiting. I called the actual garage myself 6 times and no one picked up the phone. 4.50pm and still nothing. What a complete waste of a day. Advice- Stay well clear and find a local garage that will do the work. A complete shambles from start to finish.
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Posted 1 year ago
Never book anything with this company! Unfortunately i had a bad experience on my booking for my car timig belt replacemnt that on top of getting it back after an extra day i received it with scratches on the bumper.
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Posted 1 year ago
Avoid Fixter. They offered to refund me for losing my car but didn’t refund me anything and don't reply to my emails.
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Posted 2 years ago
My car was returned 4 hours after the expected time, with 2 warning lights on the dashboard, while my car was in perfect state when they collected it. They said they got a nail in the tyre and did not fix it correctly. The MOT was not done despite what they said, and it expired. They came back to pick up the car to fix the tyre, and drove over 120 miles with it!!! Do not use them!!
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Posted 2 years ago
MOT cancelled the day before at 2:30. They told me that the garages couldn't do it, upon further questioning they explained that their system let's you book a collect and deliver mot even if the garages around you don't offer it. Then they just ring you (the day before) and cancel it. They don't offer an alternatives and just tell you to complain if you have a problem, no compensation at all. Really poor customer service and terrible system. This whole identical process also happened to my wife about 3 months before, she managed to get an mot out of them eventually but had to be very flexible about days and times, we thought it was just a one off so I booked in with them but apparently not! Do not use this service if you have a garage near, just go direct!
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Posted 2 years ago
Fixter is con company. They charged me extra for fixing bits of my car that did not need to be changed for MOT and charged me extra money. They don’t even do the full service.. I had pay again to get it sorted. Never ever use them. Shame on this company.. it’s scam !!
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Posted 2 years ago
Fixter have changed the original booking so many times I have lost count. Everyday it changes. There are numerous reviews on here that show you how bad this company is. I work in the legal profession and my appointment has been changed everyday and still today they want to change it again. There is no customer service what so ever. All this company want is money and they cannot get enough of it. Customer Service does not exist just give me your money and we will sort things out later on. I will put a formal complaint in as I have waited ages for someone to communicate with me but everyday they change my appointment. SHAME ON YOU. Don't waste your time with these losers. Go to a company that can help you and stop giving excuses for their work load. Shame on you Fixter.
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Posted 2 years ago
DO NOT USE EVER. Confirmed booking at 10.30am, called at 3.30pm to say they were trying to resolve as there was an issue, called back at 5.30pm to say it was cancelled due to a mistake in the booking. On a Friday night. Worst customer service ever.
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Posted 2 years ago
The worst choice I did was to ask Fixter for a Mot. First of all, you have a very high chance of not passing the MOT, They are not in time at all, they had to pick up my car between 8.30 and 10 am, they did it at 11 and they had to bring it back on the same day, in between 4 and 6 pm but they changed the delivery date for Next day, between 4 and 6 pm without telling me anything So if you are ready to lose two days of work for an MOT, Fixter is the best choice. Next time I will go with Click Mechanic
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Posted 2 years ago
I booked my MOT and the day before, Fixter sent me a confirmation that all was fine, and half an hour later notified me that my MOT was cancelled. Conveniently for them, their call centre was closed by then. My MOT was due the day it was supposed to be going to Fixter, so now they have truly left me in the lurch, never again will I choose Fixter
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Posted 2 years ago
My car had 3 advisories from fixter last yr and I didn’t complete 2 of these. When my car got MOT this week they failed to pick up on them. So not sure if they were genuine faults. They also claimed a brand new tyre I only purchased 4 weeks ago is less than 0.6. My car was meant to be returned between 4-6. I received a call at 6.30 saying a driver was on hos way I didn’t receive it back until 7.45pm with no apology. It took 20minutes to collect but an hr and 15minutes to return. I also put 5litres of diesel in on the morning due before collection it has been returned with no diesel left in. Not happy with the service this time round. Will not use again.
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Posted 2 years ago
Fixter is rated 1.2 based on 52 reviews