Fixter Reviews

1.1 Rating 78 Reviews

3 %

of reviewers recommend Fixter

Company Reviews

Questions

Metrics

1.1

Based on 78 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Fixter made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thompson

Denis

Fixter 1 star review on 26th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 2nd year I have booked… This is the 2nd year I have booked with Fixter and they have let me down-both times. Good model if it works....... March 2023-I booked MOT service for last week Thursday.I had to ring them as the garage did not communicate/show up to collect the car between 8.30 to 10.30am as advised. Another slot was booked for the next day-Friday.Same thing happened; No show and no communication from the garage🙃. The MOT was expiring on Saturday. Another slot booked today.Again, no show... Fixter offered another slot for Thursday. I had to cancel and find an alternative garage as I need my car for work.I also did not trust them that my car will be collected on Thursday. The administration staff are helpful but the company needs to have reliable garages as they are letting the company down. Date of experience: 16 March 2023”

Helpful Report

Posted 2 years ago

“I booked my car in for a simple cam belt replacement. The work was finished the same day, but I still haven't had my car back 3 days later. Their customer service is dire: they haven't kept me informed, and I have no idea when I can have my car back!”

Helpful Report

Posted 2 years ago

“Day 1, no collection and no communication until I called asking why they hadn't collected the car. Fixter messed up and hadn't arranged collection although all correspondence clearly said this. Day 2, no communication until I called asking why they hadn't collected car. Apparently the driver was running late. 2.5 hrs later he collects. Fixter then leave a message to say car won't be done until Day 3. Rang garage and they said all Fixters fault for being late. I will not be paying for this service!!!”

Helpful Report

Posted 2 years ago

“booked the car for MOT on 11th January Company informed me that their rep will pick up the car netween 9-30AM and 11 AM Took a day of work to fit for this appointment They fail to turn up to pick the car at the given time Had no decency to llet me know they are not coming Now I have booked the car for MOT with the near by garage. Looks like a scam company \Will not use this company again”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS SCAM COMPANY. So not only did they not return my car after the MOT and service I booked and did not answer the phone. They didn’t even arrange for my service to be carried out, yet charged me for it. The person who collected my car (and couldn’t even actually start my car) did not return it, and just replied to my message with “sorry for the inconvenience. Couldn’t get to the garage” what kind of circus is this? I am appalled. This is some backstreet service. My 3 year old cousin could write up a better business model than this. Honestly an embarrassment. You should honestly be embarrassed and shut down immediately. What is the point of you? Your tagline is “hassle free” really? Because all you have caused me is hassle.”

Helpful Report

Posted 2 years ago

“An absolute waste of time! Do not trust them to do what they say they will! I booked an mot online, they were supposed to come pick up my car a day later and drop off a courtesy car, I spent the whole next day believing this was in hand, at 17:26 they sent a text message "Hi Andrew - Fixter here Unfortunately we've had to cancel your booking as, due to your location, we were unable to allocate a driver. We're really sorry for any inconvenience caused and can assure you that NO PAYMENT has been taken. Thanks, The Fixter Team" To late for me to sort the mot myself! They will waste your time! Useless service!”

Helpful Report

Posted 2 years ago

“I would definitely recommend Fixter. My second time using Fixter, I booked my car for diagnostic and repairs..Fixter were upfront about all costs and kept me updated with phone calls and emails. I work from home so it’s so good that I didn’t have to book the day off to get repairs done. Fixter is a big blessing. Collection was scheduled for 9am, the guy came on time. My car couldn’t be completed on the day but they made me aware of this well in advance. Minor hiccups but Fixter sorted it out ASAP, they offered me £20 credits to use for my booking to reduce the cost. My car came back earlier than expected and it runs perfectly. Thank you.”

Helpful Report

Posted 2 years ago

“Misguided I wish i could write something good about my experience but checking upon some review i thought to have live chat before i make booking for my car repair. I was booked in for today collection and repair of my car i agreed on the price given by the agent given to me and today no one turn up so i called to find out and agent informed me on the call the job has been cancelled because the price for the is too low. i do appreciate the agent called me twice and only apologised for not helping me out in this situation. So it's just my experience with the company. I can only share this to public and make them aware to avoid these kind of situations. Do not waste your time contact yourself with garages direct avoid fake quotations and get the real work done on real places. I have learnt my lesson hope no one should face this. Thanks”

Helpful Report

Posted 2 years ago

“Realised my MOT was due at short notice and Fixter appeared on my Google search. I was really pleased to get a booking confirmed, or so I thought, for the day after my expiry date. I hadn't heard back so the next day I contacted Fixter to ask which garage would be doing it, so I could check their credentials only to find out there were none available on Friday 23rd September but I could be booked in on 4th October! A complete waste of time... getting a slot booked means nothing and wastes time looking for a legitimate appointment.”

Helpful Report

Posted 2 years ago

“I booked an MOT with them, they moved one time commenting there was an issue with the Garage. They moved the second appointment arbitrarily again, with no consideration of when my MOT was going to be due. I have wasted time that I could've used booking with a better garage than this awful service. DO NOT USE FIXTER!”

Helpful Report

Posted 2 years ago

“Do not use them as they cannot deliver the service they promise. I booked my car for an MOT and a full service, they confirmed they were collecting and delivering the same day unless extra works were required. I asked for some time off at work to be at the collection point the time agreed. They contacted me only a day before the collection date to postpone the service for the following day, same time of collection. The night before the collection they changed the time from 8.30-10.30 to 9.30-11.00. I had no option so had to call work to advise the change. Nobody turned up. At 11.00 I called the customer service center and they advised they couldn't get hold of the garage so they may be on their way to pick my car up. I said I could await for another hour but no longer. After an hour nobody turned up so I called the customer service again and same answer. I decided then to cancel the whole booking and look for an alternative. Fixter cannot guarantee any type of service and they do mostly depend on the garage so it's a complete joke. They work as an intermediate party for a service they cannot fulfill. Go direct to a garage and avoid Fixter. Waster of time.”

Helpful Report

Posted 2 years ago

“They didn’t return my car on the agreed day neither inform me that”

Helpful Report

Posted 2 years ago

“Horrendous service. They took my car for service and mot and it was returned damaged. The driver agreed that it was not there before and called the office. I then spoke to them and was told that yes the driver had agreed with me and to send a couple images for the paperwork. I was told not to worry it’ll be sorted in 24 to 48 hours. 5 days later I did not hear back and contacted them. They promised call back and email responses 5 separate times and they didn’t I had to contact them. The feedback I gave via a feedback email was ignored and so was email and letter to the CEO. They offered for the garage to polish out mark but then suddenly decided to no longer acknowledge the scratch. I said no I want it to go to the dealer but they’ve refused. Today I went through their email thread again today but noticed that my previous email with images had been edited it the thread. I just want a full refund these people are morally bankrupt and unprofessional don’t use them. Look at the original email thread v the one they have clearly edited with different images and they are circled. Check the dates and times I’m not lying. I just want a full refund and never have anything to do with these people again. The CEO did nothing. He ignored email to him and letter as well as the fact he was cc’d into all these emails. I now have to pay for scratch and mark to my car to be sorted. If I was a man I wonder if different outcome.”

Helpful Report

Posted 2 years ago

“Impossible to give it any higher. Was desperate for a quote. These guys told me they’ll get back to me within 3 hour - that was over 24 hours ago. Their phone service, you just get the ringing and eventually they hang up. I’ve seen the terrible reviews of some commenters, but wanted to give them the benefit of the doubt. Update: after putting this up, funny enough, they decided I was worthy of a reply. The most ridiculous thing of this whole issue was that they sent me an email address to send to them and they’d get back to be. It was the same as the one they sent me when they told me my quote was “being processed”, yet I Wasted 1.5 days replying to their requests for information that was literally written below and that they already had. First email, they wanted my car fault. When they eventually replied, they wanted my phone number. It was a calamity. The worse part, and the final time I’ll entertain these 🤡s again, was when they actually called and told me they’d call me back with a garage. Guess what, didn’t bother 😂😂 Fixter, please don’t waste any of our time in trying to reach out. You’ve had the chance and I’ve found a mechanic to do it. This post will remain, because people out there need to know that you are not reliable. You will let them down. People need their cars and the deserve to know.”

Helpful Report

Posted 2 years ago

“Impossible to give it any higher. Was desperate for a quote. These guys told me they’ll get back to me within 3 hour - that was over 24 hours ago. Their phone service, you just get the ringing and eventually they hang up. I’ve seen the terrible reviews of some commenters, but wanted to give them the benefit of the doubt. After putting reviews up, which I did to inform others, funny enough, they decided I was worthy of a reply. The most ridiculous thing of this whole issue was that they sent me an email address to send to them and they’d get back to be. It was the same as the one they sent me when they told me my quote was “being processed”, yet I Wasted 1.5 days replying to their requests for information that was literally written below and that they already had. First email, they wanted my car fault. When they eventually replied, they wanted my phone number. It was a calamity. The worse part, and the final time I’ll entertain these 🤡s again, was when they actually called and told me they’d call me back with a garage. Guess what, didn’t bother 😂😂 Fixter, please don’t waste any of our time in trying to reach out. You’ve had the chance and I’ve found a mechanic to do it. This post will remain, because people out there need to know that you are not reliable. You will let them down. People need their cars and the deserve to know.”

Helpful Report

Posted 2 years ago

“Car booked in to have a new radiator fitted by Trade Tyres and Car Service in Alton. Car was due to be collected today between 8.30am and 10am. Day taken off work. No collection by 12pm so phoned Fixter. 9 minutes waiting and eventually spoke to someone who said they would phone the garage. No joy. Fixter said they would phone me back with an update. Still waiting. I called the actual garage myself 6 times and no one picked up the phone. 4.50pm and still nothing. What a complete waste of a day. Advice- Stay well clear and find a local garage that will do the work. A complete shambles from start to finish.”

Helpful Report

Posted 2 years ago

“Never book anything with this company! Unfortunately i had a bad experience on my booking for my car timig belt replacemnt that on top of getting it back after an extra day i received it with scratches on the bumper.”

Helpful Report

Posted 3 years ago

“Avoid Fixter. They offered to refund me for losing my car but didn’t refund me anything and don't reply to my emails.”

Helpful Report

Posted 3 years ago

“My car was returned 4 hours after the expected time, with 2 warning lights on the dashboard, while my car was in perfect state when they collected it. They said they got a nail in the tyre and did not fix it correctly. The MOT was not done despite what they said, and it expired. They came back to pick up the car to fix the tyre, and drove over 120 miles with it!!! Do not use them!!”

Helpful Report

Posted 3 years ago

“MOT cancelled the day before at 2:30. They told me that the garages couldn't do it, upon further questioning they explained that their system let's you book a collect and deliver mot even if the garages around you don't offer it. Then they just ring you (the day before) and cancel it. They don't offer an alternatives and just tell you to complain if you have a problem, no compensation at all. Really poor customer service and terrible system. This whole identical process also happened to my wife about 3 months before, she managed to get an mot out of them eventually but had to be very flexible about days and times, we thought it was just a one off so I booked in with them but apparently not! Do not use this service if you have a garage near, just go direct!”

Helpful Report

Posted 3 years ago

Fixter is rated 1.1 based on 78 reviews