What a terrible experience! I booked my car in for an MOT... it was collected.. It failed.. fair enough, but I wasn't told why and then they billed me, took the payment from my credit card without authorisation and fitted a poor quality tyre despite my car originally having 4 Continentals tyres. Without any communication, the car was returned to me with a crappy tyre, a large bill and no one to complain to despite leaving numerous answerphone messages and emails
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