Ordered replacement ground stakes for our feather flags that we got back in 2019- the ones we got previously were stolen from lawn. These stakes came quickly in the mail. However when I tried to slide the flag pole on the stake, it did not fit, the new stake was too big. Here is where the problem began, I called Flags on the Cheap, held on the line for 10 min or so (no big deal) and then when the operator (Shay-Marie) came on, she told me that unfortunately that was the only size stakes that they have and she could refund me fo half of the order and I could keep the unusable ground stakes. She told me that it is company policy to not offer full refunds on items (all items? IDK) because they don't have any way to receive the product back. I tried not to be rude, but probably was, in telling her that makes absolutely zero sense and also not how business is done. Thanks to Amazon and Walmart, we can pretty much return anything. After asking about talking to another person, she "consulted with someone" and was able to offer a full refund and told me to just throw the stakes away. While I was on the phone with her, I read the Terms of Sale, Section 8: 8. Return and Refund Policy You agree that Flags on the Cheap guarantees the products it sells are free from manufacturing defects and as such will be good for 90 days after purchase of the product. If the product fails or breaks due to a manufacturing defect during that time, you agree to take a photograph of the failed or broken product and send the photograph or the original failed or broken product to Flags on the Cheap. Upon receipt of the product or the photograph, Flags on the Cheap will send a replacement of the product, issue a store credit, or will issue a refund via the original payment method for the purchase value of the failed or broken product(s). Flags on the Cheap credit can be used on the Flags on the Cheap website for any purchase. Flags on the Cheap does not guarantee or warrant that its products will work for any intended purpose or in any set of conditions. You agree that the determination of whether a products failure or breakage is due to a manufacturing defect is within the sole discretion of Flags on the Cheap. You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by Flags on the Cheap as to the cause of the failure or breakage. For questions about replacements or refunds, please contact customer support at 1-844-288-9434 or service@FlagsOnTheCheap.com. Be careful!