I would give them a 0 if I could, the flag I got was nothing portrayed on the website. The lettering was not centered. You have to do it on the internet, so you can't really center it where you want it. The material was so thick that you could use on a sailboard. The top of the flag flopped over on the pole, so you could not read it. Then they wouldn't give me a refund or a replacement because they said it was a custom order. Luckily I paid with PayPal and I'm trying to dispute it. It was our main source of advertising for an event off of a rural road, and you could not even read it. I do not recommend this company at all.