I have become a Flannels for a number of years now and regularly visit the Cardiff store which provides excellent customer service from all staff. However I have on numerous occassion experienced many difficulties on the website. Customer service over the telephone is poor as I am always put on hold to find further information on simple queries. I have received discount codes via email which never ever work online despite doing it on a normal computer. I have on these occassions called in to customer service who confirm that my purchases have been valid for the discount however as there is always an error, i get advised to make the purchase anyway and difference will be refunded into my account which to be frank is not good at all. I am also disappointed with the delivery charge. When purchasing luxury items, I would expect delivery charges to be free. I always search for such branded items on other luxury websites before purchasing on flannels as they offer free delivery. If basic online retailers such as Asos can offer free delivery on purchases over £20, I dont understand why flannels cant offer the same.