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Flannels Reviews

3.8 Rating 21,058 Reviews
68 %
of reviewers recommend Flannels
3.8
Based on 21,058 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Flannels Reviews

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

Write Your review

Flannels 1 star review on 4th October 2023
Freddie West
Flannels 1 star review on 9th March 2023
RH
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 29th December 2022
Chloe
41
Anonymous
Anonymous  // 01/01/2019
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Helpful Report
Posted 1 week ago
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Posted 2 months ago
Stay clear they have no service skills what do ever I would not recommend online under any circumstances. They are a unworthy company to do business with z
Helpful Report
Posted 2 months ago
Today we visited the Braehead branch to spend my son’s birthday voucher. Which had been purchase at the junior kids store in Glasgow. Unfortunately when we went to pay for our goods we discovered we had only been given a paper receipt which was no use without the gift card. My friends son had purchased this for my son’s birthday and was not given both parts when he paid. This turned into a total nightmare both for us and the store manager who was extremely helpful!! She went above and beyond to help solve our problem even although it was not her store who sold the voucher in the first place. Her customer service was amazing! We will definitely purchase from this store again due to the good service and friendliness of all the staff!
Helpful Report
Posted 3 months ago
Awful service. Paid using their 'frasers' credit option. I returned the items and now I haven't had a refund. Flannels keep telling me to contact frasers directly, but frasers dont respond to any messages or emails, and there is no alternative contact. Flannels now have no solution to resolve this, even though this is a service offered by them! They have no interest in me getting my refund, so I am now out of pocket.
Helpful Report
Posted 5 months ago
Discrimation at its worst - told to take good down yet you can wear a mask and burka !!!
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Posted 5 months ago
Shocking treatment and poor customer service I bought a jacket which was too small . They refused to exchange and returned the coat to me saying it was dirty and worn . The coat was sent back in original packing with labels attached . I will escalate this to ombudsman if I don’t get a resloution
Helpful Report
Posted 5 months ago
Absolute zero customer service , it’s impossible to speak to anyone , no phone number , web chat and whatsapp is just a useless bot, nobody answers emails. Completely impossible to change an order even 30 secs after it’s submitted, unable to cancel or change delivery address. Won’t be using in the future
Helpful Report
Posted 5 months ago
Ordered some Represent shoes, upon delivery I did t like so returned the next day. Received email saying they did not meet returns policy and would be returned, upon arrival shoes in different packaging and dirty. I contacted them to state this and received email stating now outside of 28 day return window. Absolutely disgraceful customer service and a company which defrauds it’s customers beware
Helpful Report
Posted 6 months ago
I bought an expensive watch from Flannels. They sent me an item in a tattered Casio box that was held together by sellotape. The watch itself was faulty, and was also wrapped up in sellotape. When I alerted Customer Service they told me that this had happened in transit, and that it was not their mistake. This was ridiculous, since the item came in a Fraser's bag that had been unopened. It obviously was an item that had been returned to Fraser's, and which they tried to fob off on another customer as new--for 400 euro! Frasser's refused to admit that the item was nothing but pristine, even though I sent them a photo of the box. They offered me a free return, but wanted me to fill in paperwork. This created a loop, so that I ended up talking to more than 6 customer service representatives, over the phone (they hung up on me after a couple of seconds), via chat and via emails (lots of them). I spent over two days on this. They still refuse to explain to me how they could have sent me a used, faulty item that was held together by sellotape, for 400 euro. AVOID!
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Posted 7 months ago
My mum and I went to Meadowhall branch today and were served by a lovely young lady called Sannah on the Dior perfume counter. What a lovely young lady, fantastic customer service and knew her stuff on the perfumes she was talking to us about. Absolute credit to the store and the brand she was representing. Thank you x
Helpful Report
Posted 7 months ago
Shocking service on returns of faulty items lost my custom this is 5 weeks old so much for a replacement of faulty item after 30 days
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Posted 7 months ago
I have bought lots of designer items form flannels but I purchased a Canada goose zip sweater after 5 weeks and worn once the sleeve threads came apart and the flannels online help team are not interested they are palming me off to Canada goose Even tho I read the policy flannels say after 30 days the would exchange if faulty joke well flannels you have lost a good customer I must have spent thousands in your stores and the first issue I have I get palmed off don’t think I will return that’s for sure don’t bother people no support when it’s faulty at all
Helpful Report
Posted 7 months ago
Same as other reviewers, refuse to honour warranty when items faulty - just refuse the return and send the items back to you. Sports Direct in disguise. ***AVOID***
Helpful Report
Posted 7 months ago
They may be cheap but unfortunately I’ve found the reason….they do not honour the manufacturer warranty on the garments they sell! Buyer Beware!!!!!
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Posted 8 months ago
Send out appealing goods and refuse to take them back for refund??? Shocking customer service can’t answer any question straight and then stop responding. Will not buy from them again!! Avoid at all costs
Helpful Report
Posted 8 months ago
Terrible company refuses refunds
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Posted 8 months ago
Very easy web site and some great deals to be had. Very quick and easy check out
Helpful Report
Posted 9 months ago
Purchased a pair of Mallet trainers in July & they’ve gone faulty & materiial has come apart, shop want a receipt in which I can’t seem to find, I’ve explained I’m not asking for my money back I just them either repaired or replaced they are refusing without a receipt I wouldn’t mind but they were £170 you wouldn’t expect to have to return them, I’ve been treated disgracefully by this Company, i will put them all over Social media if I have to.
Helpful Report
Posted 9 months ago
Flannels a quality store with some quality brands and items and have shopped here for years but I’m giving it a 1 star just because of the companies policies ect are laughable. Iv purchased some more cp company tops earlier this year all xl and fit fine so few days ago in the sale I ordered the cp bomber jacket in xl with other item online and paid for fast delivery due to flying out to my grandparents in afew days time the jacket came late which I will give that to flannel they refunded my delivery cost but I tried the jacket on for less than a min but because its slim it was to tight but loved it so I drove to the store just to change the item a size up but when got there was told I can’t exchange in store because I purchased online wtf what a joke so I explained I have a flight booked but still they said can’t exchange because purchased online. So I spoke to someone online who said I can’t exchange I have to send it back they reimburse me and then I buy it again what another joke. My point was that if I do this then I won’t get my £100 voucher for spending over a certain amount during Black Friday where I was told I won’t be no longer eligible for this as I will be returning a item getting my money back and then having to buy it again. I then said well why can’t I send it you back you exchange it for the same item just the next size up where I was told ok what size do you need then she mysteriously said they don’t have the size I want in stock so won’t be able to exchange and will have to send it back. But on the website it said it was in stock I took a photo and sent it her showing they had it in stock where she then didn’t answer my question a couple of times she was just basically saying just go to shop and buy it again and send this 1 back and I asked several time if I did this would I get my money back on the one sending back and will I get my voucher still for spending over a certain amount where she never actually answered and instead said she will contact the store in Sheffield to see if I can exchange even tho I’d drove there esrlirr this day and she said she would be back in touch to let me know but I won’t be eligible for the voucher if I go buy it again and just send this 1 back so 3hr later still not heard anything back still not resolved. I own a buisness so best advice to anyone is don’t phone them if you have issues do it through chat on website then screen shot everything then you have proof for ombudsman if ever needed as it never said on my receipt or on website while procesed it thst I can’t return this to a flannels store for exchange ect then go to ombudsman
Helpful Report
Posted 10 months ago
Flannels is rated 3.8 based on 21,058 reviews