The Newcastle flannels store are selling shop soiled goods and passing them off as “brand new”. Bought my wife a Gucci handbag for Christmas for over £1,600.00 GBP, my wife didn’t want the shop display bag so the girl behind the counter ordered a “brand new” one online to be delivered to our hone address. When opening the present on Christmas Day it turns out the bag we’ve received is a shop soiled ex display bag. On returning this bag to the Newcastle flannels store the girl told me that all these Gucci bags are in the same condition as they have been doing the rounds circulating since the store was called Cruz. The customer services department have washed there hands of me and my complaint. DO NOT BUY FROM FLANNELS.