I will never order from this company again - they owe me £300. It affected my family and Christmas last year. I placed an order then chose to return items, sent back the items (had to pay for the refund), chased it up for 6 months. Nothing. In the end I had to give up. I emailed approx. 8 times over the span of 6 months. Today as a last ditch attempt I contacted them again, but they closed the chat before the conversation had even reached a conclusion. Nobody helped. I kept proof of the return and asked for the receipt from the post office, sent them that, I sent the order number. Work in finance so may contact Trading Standards regarding this trading practice. I urge you not to order from this website or store. I know that they received my return as used tracked postage and they did not send back my money, for whatever reason. Non-specific to Flannels, this is a common type of fraudulent/scamming business model. I have been so patient. Never had such a negative experience from a company in my life.