Item took weeks to arrive. Finding a number to call customer services was difficult. I then waited 15 minutes on a high tarrif line to talk to someone. There was no apology for the delay in item arriving and the person even said that they couldn't be sure they even had the item as it wasn't in stock so they had sold me an item that they didn't seem to own!and even taken the money from my payment without knowing they would be able to meet their end of the bargin. When I stressed tHat the item was for a wedding the next weekend and that I had now been waiting weeks I was just offered a refund. Overall each stage was pretty painful, I'd be hesitant to buy again when places like Matches, NAP and Browns all offer a quick and seamless process.