Website easy to use. Delivery very slow compared to other companies which offer online shopping. Why option to collect in-store isnt available doesnt make sense , as this would attract more customers into the store. Delivery courier service poor- didnt deliver when they stated they would..When I phoned Flannels to enquire why delivery hadnt appeared, they claimed no-body was in- which wasnt true. Finally got my delivery when courier thew the package through a window above the front door!!!!!!! So no-body was asked to sign for the package. This is unacceptable, especially when customers are being charged £6 delivery charge. Will seriously think twice about ordering from Flannels again- unless they change their courier delivery provider or offer in-store collection.