Very slow to update on progress of order. The day after I submitted my order my item was taken off the website. For days I did not know whether my item was out of stock and I had just missed out or not. For items in this price range most companies will offer free next day delivery and give prompt updates. I did not receive any update for 5 days and that was only because I emailed customer services. CS did not apologise but matter of factly informed me that the item was in stock and it had been passed onto the warehouse. What happened in the preceding 5 days? I think flannels is best avoided unless absolutely necessary.