I have dealt with your company for a long time and have always been impressed with the service you have offered. However this time I placed what I thought was an order for my wife's birthday only to find several days later nothing arrived . I then rang the number given to get through to a very unhelpful girl . On the system it looked like the items were unavailable but I managed to get one of the items s few days later and then days after that the test appeared to be available so I rebooked the order however several days later we are still waiting . Therefore I think my wife will probably reject the whole order!