I ordered a Gucci dress in a size Medium, received it and as it was too small I returned it the next day and filled in the return slip with a request for a size Large. It was never sent to me, I kept e mailing Customer Services who never once managed to reply correctly to any of my e mails as they simply didn't bother reading them, they just kept saying they were processing my refund. I finally rang Customer Services to say I don't want a refund I want the next size up, they said the dress as by then out of stock so I could only have a refund. I have just been on the website and in fact the dress is still available in size Large. So never again ... will stick to more reliable online retailers