I am a big friend of your web site. I looked at this Gucci black color bag for a long time( over half a year). I waited for a long time then I was very excited about the delivery. When it arrived on Monday. It was not boxed! The bag apparently was squeezed while on transit. When I open the cover, there were marks underneath the cover of the bag. the pockets outside the purse looks very worn. The inside pocket was loose. The pouch that cover the Gucci bag was ink marked.The whole Gucci bag does not look new to me. I was very disappointed. I then emailed with pictures 4 days ago to CS@flannels but no one replied me... Also, I was told once I purchased the item and shipped to Hong Kong. I would able to get the VAT return back if I applied. However, I also emailed CS and asked how to deal with the VAT refund, No one replied to me and that's also 3 days ago. In general, over shopping experience is very bad.