I sent an order back as it was the wrong size. After a few days, I had heard nothing from flannels, so I checked the tracking number. They had received the order back. I had no email saying they had received it back, whether I was getting an exchange or a refund, how long it was going to take. In fact, I still haven't had any such email. This is expensive stuff. There isn't a contact number on the web site, just a query form which I filled in and sent. I got an automated message back. Nothing to do with the questions I asked. So basically I haven't got a clue what is happening. Luckily I paid through Paypal so I will get my money back.