(1) I placed an order and within an hour realised that on one item I had chosen the wrong size. I searched the website for a phone number, to no avail. The order email received was from an address that was not monitored. I emailed Customer Service and was advised I would have a reply soon - I never received one. So received an avoidable return. (2) Delivery is expensive given it is not next day. (3) Some of my items, a blazer and a shirt were not packaged right and looked like they had been scrunched up - so creases galore and no packaging on any of the individual items to protect them. The blazer I expect I would need to have dry cleaned to get the creases out. So not the best experience unfortunately - and all things that could have been avoided.