Customer online chat very poor, not very friendly. All of the items received where unsuitable due to sizing. Ordered a size bigger to have a slightly looser fit for a jacket, sleeves too long bodice to ]tight. Jeans ordered were about 2 sizes to big - the leg length was actually approx. 39/40 and not 32! Finally wrong size sent in a top - extra small. Courier charges above average and do not offer free delivery when spending a certain amount as competitors do and to boot courier does not collect, you have to take to collection point. First and last experience with Flannels and definitely cannot recommend.