I have purchased a suite and a pair of shoes. Total amount was 400 pounds. When the goods arrived in Israel, it turned out that Flannels used GCX, a currier service in Israel. They called me and asked me to pay preposterous fees. The Tax should be only the VAT - 17%. GCX asked me to pay them 68 Pounds max. The fee I was asked by GCX for their "customs clearance service" was much more than the 68 Pounds. I figured to do it my self, but was eventually clamped with about 200 Pounds, and why, cause I had no clue on the procedures. One thing is for sure, I will never purchase from Flannels. They should learn a thing or two from Selfridges and Harvey Nochols, guarantee Maximum customs clearance payment in the purchase fee. For International orders Selfridges will deduct the UK VAT off their list price, then add the International Customs and VAT Tax and you could be rest assured that this is the maximum amount you'd be expected to pay. Moreover, the GCX customer service is terrible. You are simply transparent. And this is in the event that you have managed to reach someone there. The calls are directed to an external call center to leave a message.