I regularly order items from flannels of high value. My average spend is £800 each time i spend if not more. The last few times i have been disgusted with packaging and the condition of the clothes. I purchased a dolce gabanna t-shirt for my partner which was meant to be white - when i opened the parcel, the t-shirt wasn't even wrapped in any protective wrapping. it was thrown in a squashed bag with around other 7 items. The t-shirt was stained around the collar and looked worn. It looked like sweat stains which repulsed my partner and he refused to wear the clothing i had purchased him. This isn't the first occasion i have worried about the standard of cleanliness and professionalism. I ordered a pair of trainers off yourself many months ago which also looked worn, dirty soles and bricks within the sole creases. Are your staff wearing the clothing before sending them out to customers? I wasn't happy with the way my parcel was packaged, Moschino t-shirts in broken boxes which had been opended. I have taken pictures of my parcel & dirty t shirt. I would be more than happy to email them over to you. I feel the flannels standard is dropping and i feel that Selfridges and Harrods provide a better delivery service with the items arriving CLEAN, sealed in individual packages and defiantly not worn by the staff members first. I may think again before ordering off Flannels again. Disappointed over all.