I ordered a pair of Gucci slides as pictured on the Flannels website. What arrived was a different pair of Gucci slides - I'd had a similar experience with Cruise Fashion, who I think are part of the same group. They told me that someone had posted the wrong pic on the website, but it appears Flannels had done the same thing. In the end I kept them but I've never heard of any companies posting the wrong item pic on their website before. You're offering to sell an item that you can't supply and if Cruise had picked up the error, then it should have been rectified on the Flannels website too. It's certainly put me off shopping with both Flannels and Cruise again.