I ordered a pair of trainers as a surprise Christmas present for my boyfriend. They arrived a week after ordering & I opened then to find they were the wrong trainers inside the box. After a 45 minute wait on the phone and being no.5 in the queue I managed to speak to a member of staff that was not apologetic about the error and in he end I had to speak to a manager.
10 years ago
Flannels has a
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