The top was good quality and packaged well. I particularly liked the zip top Flannels bag that the top arrived in. However, I had originally placed an order for three items and payment was taken for them. The delivery was much higher than I would normally pay (£5.95) but I was making a huge saving on the Hugo Boss leather belt I had ordered so I went ahead with the order. It was very upsetting to find that not long after paying I was notified that two of the three items were no longer available and the least desired item would be posted at the extortionate postage rate of £5.95. There was no option to cancel this item and the postage, for a lightweight polo shirt, was no where near what I had been charged. I feel very disappointed at this service and will consider this before purchasing from Flannels in the future.