The dresses arrived as stated but compared to other high end clothing stores I use it is poor . Delivery is at least 5 days slower than others . I would suggest changing your courier . I was extremely disappointed that the dresses arrived just in a plastic bag . It could have come from top shop rather than a retailer who's image is one of luxury and good service . Previously everything has come in a box properly packed , tissue paper etc . You need to pull your socks up otherwise you will become just another high end high street shop rather than shop striving to have the total shopping experience