I ordered some trainers for my wife as a present but when they arrived the box said 5.5, which is the correct size, but when she tried them on they turned out to be 6.5......don't know how that could happen but they had to go back. What was annoying was that although Id requested a refund I relented and asked them to send me the correct size instead. They said they would have to see if there were any in stock once the return had been cleared. I asked why they couldn't reserve a pair for me given the circumstances and send me those once the return had cleared. They told me that they don't work like that and it would be pot luck as to whether any were in stock or not once my returned trainers had gone through their system. Poor. Im still waiting to see what happens. Watch this space!