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Sharon
I have recently purchased a pair of Tod's Boots from you company, when they arrived I had received 2 different sizes my purchase was for size 38 & I received one shoe a size 39 & the other a 38. I have now sent them back & I am hoping the problem can be rectified. When trying to send them back to your company via DHL I was quoted $120.00 Australian Dollars to return them. I have sent them now via Australia Post at a cost of $82.90, as the mix up with the shoes was NOT my fault & you obviously have an account with DHL I believe you should make it easier for international customers to return items. I have recently returned a product to another company that also use DHL & because they have an account I was charged a flat rate of $35.00. Your Customer Service Department has informed me I will be refunded the cost back, but I am sure your company wouldn't expect it to be $82.90 Aus$.I would appreciate your company honouring the refund as this was not my fault. With regards to your customer Service Dept they have been very apologetic with the situation. I would say Flannels need to make the rerun of items internationally a little easier.
10 years ago
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Flannels has a 3.8 average rating from 21,067 reviews