The trainers that I ordered had clearly been worn before and returned, then sent to me. The box was badly damaged and there was clear wear and tear on the shoes themselves. They cost £180 so was very disappointed when they arrived. Called your customer services department who were very helpful, however was advised to send in an email with the pictures, but took days to get a response. Have sent them back for an exchange, in the hope that I get a new pair this time. Probably wouldn't purchase from you again due to this experience. (Friendly Customer Services person I spoke to boosted my rating from Very Poor to Poor)