Well, I'll like to start with the fact that I won't be shopping from flannels.com for a while now. Firstly, if I'm paying 6£ for shipping, i expect my items to be in a proper box rather than a thick bin bag. ARE YOU SERIOUS?! A BIN BAG! The bag was almost torn by the time it got to me, and an item (t-shirt) was almost coming out!! Secondly, if an item is cancelled due to being out of stock and i email you that very instant when i got the mail of the item being cancelled, to cancel my entire order (i wanted that item as priority, rest all items i bought because i was paying 6£ as shipping) and i get a reply to that email 3-4 days after saying that the order has already left the warehouse. Ofcourse it has left the warehouse, its been 4 days!! I am very sorry, i have shopped alot from flannels but unfortunately this was probably the last time.