I ordered a Boss sweatshirt, I received a Boss hoody, which was almost triple the price. I asked for the right item to be sent, they said it is out of stock, they will give me 20% off the item which was available in a different colour, but the price was much higher. They dont seem to understand, they are in loss if I keep the wrong item sent, I just want what I paid for, nothing else. I have gone back & forth via emails with many representatives & they dont seem to get it. If an item is sent incorrectly, it is their error, not the customers & they should sent the correct item, if not available same item in a different colour, not expect customer to pay more a different colour. Terrible customer service & I am sure there are many customers, who agree with the service they receive. I dont ever write negative reviews, but this has forced me to.