Beware - Flannels (Oxford Street) misrepresent facts then refuse to help Went to Flannels to buy some gifts for my son for a special occasion. Bought a fragrance for him based on what the assistant told me. She was completely wrong and sold me the wrong fragrance. Relying on her misInformation, I reassured my son it was the same as the one he wanted. He opened it and said it was different, which is the case. Now they refuse to deal with their misrepresentation. I would never have bought it, had I known the truth. Spoke to the flippant manager who showed zero interest and clearly has no care about customer satisfaction. If you misrepresent an item, you should sort out your mistake. Dreadful and appalling customer service. Beware. I do not recommend shopping here at all.