For a start I am not a customer and I have never used your services before yet at 2:41am I noticed that you have taken a payment from my bank account for the sum of £29.99 and I have not been able to contact you about this. Please can you contact me as soon as possible to resolve this issue as I am going to have no money to live on. Why have you done this to me and how do you expect me to live without food or any household benefits etc.
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