I was initially very disappointed with the personalised 'friends' cushion. It arrived in a small tight package which did not look very impressive although the cushion itself was as described. However, I have expressed to the company my surprise that the stuffing insert was not included as I got the impression from the website advertisement that it would be. I would not have paid £16.99 if I had known it was a cushion cover only. I think the wording needs changing to "Cushion cover only" as I think the way it is advertised at the moment is misleading. It would also have been very expensive to purchase the stuffing separately from the company as I found out later so I bought one from Dunelm for £3. Delivery was quite good.